FAQs

We buy all items made of gold, silver, platinum and palladium.

For example:
- Old or broken jewelry (inherited jewelry, old gold, broken gold, gold jewelry, silver jewelry): Rings, necklaces, ear studs, bracelets and much more.
- Brilliant jewelry, antique jewelry, jewelry with stones or other resalable jewelry
- Silverware and silverware (e.g. silver cutlery)
- dental gold
- Gold and silver coins (e.g. ducats, Vienna Philharmonic, shillings)
- Gold bars and silver bars of all manufacturers
- Luxury watches, also made of steel
- Watches made of gold and silver
- diamonds

Mehr dazu unter Goldankauf in Wien.

In the first step, each piece is examined individually. The number of carats and thus the gold content is determined, and each piece is tested for authenticity. This is done using test acids of different strengths. Using calibrated scales, the pieces are then weighed separately according to their karat number and the price is determined on the basis of the current gold rate. You can find out more about this under Valuation of Jewelry and Co.

This depends on the amount of jewelry you want to have valued or sold. In most cases, the complete process from valuation to payment takes no more than 10 minutes. For the valuation of diamond or antique jewelry the expert needs a little more time.

Yes, we offer our customers a free and non-binding evaluation of the entire pieces. Should you wish to sell the jewelry, you will receive the money paid in cash or, for larger amounts, usually by bank transfer.

Grundsätzlich sind unsere Angebote freibleibend und von indikativem Charakter, da die Kursschwankungen an den Rohstoffmärkten keine langen Preisbindungen zulassen.

The purchase price for gold and silver is calculated from several factors:
1. the fineness of the pieces (e.g. 585 for 14 carat or 58.5 % gold content)
2. the weight of the pieces
3. the current market price of gold

You can find the current prices under precious metal prices.

That depends on the dental gold itself. For example, it makes a difference whether the dental gold is white or yellow. In addition, we can say from experience how much dental or ceramic content must be deducted from the total weight. We will remove the tooth residue after the sale. For an exact determination of the value, you are welcome to come by one of our branches.

On real silver cutlery you will mostly find the stamp 800 or a 3-digit number. If you find the stamp 90 or 100 on silver cutlery, these are silver-plated items that we do not buy. If no stamp is visible, we determine on site whether it is genuine silver cutlery.

Please note that the value is lower for knives, because only the handle (=handle) is made of silver, but not the blade. Moreover, handle fillings are made of putty, sand and the blade was often mounted to the handle with pewter.

As a rule, we pay out the money in cash, but on request we are also happy to pay by bank transfer. For larger amounts, a bank transfer is customary.

Ja, das Mindestalter für den Verkauf von Edelmetallen wurde vom Gesetzgeber auf 18 Jahre festgesetzt. Beim Verkauf von Edelmetallen ist immer auch ein gültiger Lichtbildausweis notwendig, unabhängig vom Alter des Verkäufers.

Wenn Sie Gold verkaufen wollen, so benötigen Sie einen gültigen Lichtbildausweis (z.B. Führerschein, Reisepass, Personalausweis). Wir sind gesetzlich dazu verpflichtet, die Ausweisdaten aufzunehmen. Ihre Daten werden selbstverständlich nicht an Dritte weitergegeben.

Gold&Co. führt aktuell keine Hausbesuche durch, sind jedoch nicht gänzlich ausgeschlossen und werden von Einzelfall zu Einzelfall geprüft. Grundsätzlich sollten Sie bei Unternehmen die Hausbesuche anbieten vorsichtig sein, da dies von sehr vielen Kriminellen und Betrügern als Methode genutzt wird in Ihre vier Wände zu kommen. Bitte kontaktieren Sie uns telefonisch – gemeinsam finden wir eine individuelle Möglichkeit. Ersatzweise nutzen viele KundInnen unseren österreichweiten, bewährten Post-Versand-Service. Alle Infos finden Sie unter https://www.goldundco.at/goldankauf-per-post-oesterreich/ 

If you do not have the opportunity to come to one of our branches, you can easily use our mail-order service.

For more information, see Postal Shipping Service.

Die genaue Anleitung zum Goldankauf per Postversand finden Sie unter Post-Versand-Service.

To ensure that your gold is safely packed during shipping, you are welcome to request free packing material via our website. Request your packaging material right here.

This includes:
1) Plastic bag (2 pieces)
2) Safety instruction
3) Step by step instruction

You can find the detailed packing instructions under Postal Shipping Service.

To ensure that your valuables reach us insured, please send only "registered mail" to:

Mag. Walter Hell-Höflinger
Währinger Straße 48
1090 Wien

Wichtig: Aus Sicherheitsgründen sollten Sie in der Adressierung Bezeichnungen vermeiden, die auf den Inhalt schließen lassen.

Do not address with gold&Co! However, this also includes inscriptions such as gold, jewelry, valuables, valuable or similar.

We will return inauthentic pieces to you free of charge or dispose of them upon request.

Jewelry is not suitable for asset protection. Therefore, we recommend that you exchange your jewelry that you do not wear into safe bars or coins. More about this in the next question.

Schmuck ist schön und wertvoll, aber keine Anlageform. Der Wert des Schmucks kann ausschließlich von einem Fachmann beurteilt werden und somit ist er für die Vorsorge wenig geeignet. Wir raten Ihnen, nicht mehr getragenen Schmuck zu verkaufen und in Anlagegold wie Goldmünzen oder Barren umzutauschen.

The value of the investment gold you can always determine yourself through the published gold price on the Internet or in the newspaper. Coins (ducats, Vienna Philharmonic...) or bars are best suited. Smaller units are recommended (coins from 3 grams, bars from 20 grams), because this way you remain flexible. If you need some money, it is not necessary to sell all the reserves at once.

For more, see "How much is my old jewelry worth?"
For more valuable tips, see Investing money properly in gold.

Schmuckstücke mit Steinen werden von unseren Gemmologen direkt vor Ort getestet. Dabei wird festgestellt, um welchen Stein es sich handelt. Bei Diamanten sind vor allem die „4 Cs” von Bedeutung: Color, Clarity, Cut und Carat. Besitzen Sie Schmuckstücke mit einem Edelstein ab 1 Karat (1ct), so ist eine professionelle und kostenlose Schätzung unserer Edelsteinexperten sinnvoll. Da der Markt im Moment von synthetischen Diamanten überschwemmt wird, haben wir zurzeit einen Diamanten-Ankaufsstop.

The jewelry is melted down by us. Afterwards, the gold is chemically recycled, reintroduced into the gold cycle and further processed into gold bars or jewelry. Gold is a rare commodity with extremely limited resources, which is why the recycling of precious metals is of enormous importance. A look at the origin of traded gold shows this particularly clearly. On average, 10,000 tons of gold are traded annually. Of this, only about 3000 - 4000 tons come from the mines of the world, but almost two thirds come from recycling. Gold&Co. contributes to this valuable cycle.

The more carats the jewelry has, the higher the gold content.
More about this in the next question about the meaning of carat.

Both terms have the same meaning, it is used to indicate the fineness of gold.

In Austria, jewelry is mostly made of 14 carat gold (585 gold), which corresponds to a gold content of 58.5%. In more southern countries, for example Italy, you can more often find jewelry made with 750 gold. Here, the gold content is thus 75%, which corresponds to 18 carats. 333 gold has 8 carats, the gold content of the alloy is 33.3%.

More about this under Karat number / Karat.

For this we have summarized 7 valuable tips for you.

In order to achieve the best result for you, you should not be guided solely by the purchase price when choosing a gold dealer. Pay attention to other criteria such as:
- Does the jeweler or precious metal dealer make a reputable impression on you?
- Is the valuation of your pieces free of charge?
- Are there already positive customer opinions on the Internet (e.g. search via Google), based on which you can expect a smooth purchase transaction?
- Do you have a clear view of the scales?

For more helpful tips on how to spot a reputable dealer, check out our 7 tips.

On this topic we have written a helpful article for you, where you will find the answers to the most common questions: Investing money properly in gold.

Ja, der Versand der Ware ist von unserer Seite voll versichert. Der Versand von Silber ist aktuell auf max. 4 Kilogramm / Paket begrenzt. Größere Mengen werden in Wien per Boten zugestellt.

If you want to invest in precious metals, we are at your disposal for a free and non-binding consultation before you make your decision. Many customers, apart from the fact that they want to add precious metals to their investments, have often not yet made any precise decisions regarding the details and are happy to take advantage of our advice.
In doing so, we will work with you to determine which investment amount, metal mix and denomination is right for your personal hedging needs.

Since we like to take enough time for you, we ask you to make an appointment in advance. To do so, call our hotline: +43 (0)1 23 50 222

You can buy coins and bars at our 3 locations in the 3rd, 9th and 22nd districts.

No. Only from an investment amount of €10.000.- we are legally obliged to collect the data of customers within the framework of the "Provisions for the Prevention of Money Laundering and Terrorist Financing §§ 365m-z GewO 1994". These are treated within the framework of the data protection regulations and of course not passed on to third parties or automatically reported, but must be kept for 7 years for any authority queries.

Yes, you can buy gold up to 9,999 euros anonymously.

Only from an investment amount of €10.000.- we are legally obliged to collect the data of customers within the framework of the "Regulations for the Prevention of Money Laundering and Terrorist Financing §§ 365m-z GewO 1994". These are treated within the framework of the data protection regulations and of course not passed on to third parties or automatically reported, but must be kept for 7 years for any authority queries.

You can find information from the Federal Ministry here >>>.

Background information on this can also be found in our Gold Knowledge section under Buy Gold Anonymously and Anonymity Limit Lowered to 10,000 Euros!

There must be at least 3 months per purchase (per person) between the renewed anonymous purchase.

No, you can buy as much as you want, provided that the goods are in stock.

You can pay us in cash, with credit or debit card.

We answer the question "to buy gold or not?" with a "yes" to gold as an investment. Together with leading experts, we recommend owning around 10-20% of investment assets in gold. Because: buying gold means investing money safely. Gold has retained its value for thousands of years, whereas money or other forms of investment such as shares unfortunately do not.

For more information, see Why buy gold?

You can find the current prices under precious metal prices.

No! If you buy bars, then be sure to choose Good Delivery bars. These are bars that are produced by certified manufacturers. In Austria, only the "Austrian Mint" holds this certificate, which is awarded by the LBMA (London Bullion Market Association) under strict conditions. You can find out more about this under "Good Delivery Bars".

If you want to buy bullion coins for financial security, you should usually choose coins whose motifs have remained unchanged since the first issue: Highly recommended are e.g. Vienna PhilharmonicDucats, Krugerrand or Maple Leaf. You can find out more about this in the investment coins article.

A troy ounce is the unit of measurement for precious metals.

Its weight is exactly 31.1034768 g. This refers purely to the precious metal content. Worldwide, the prices for precious metals such as gold, silver, platinum, but also palladium, are quoted in US dollars per ounce.

Yes, that is correct. In Austria and the European Union, gold coins and gold bars are exempt from VAT, provided certain legal requirements are met.

Gold bars are tax-free if they have a weight accepted on the gold market and their fineness is at least 99.5%. Gold bars, for example, from the Austrian Mint or Argor Heraeus have a fineness of 99.9%.

Gold coins are exempt from VAT if they meet the following four criteria: They must have a fineness of at least 90% and have been minted after 1800. In their country of origin, they must be, or have been in the past, valid as a means of payment (e.g. ducats, Vienna Philharmonic). In addition, the selling price of the coins must not exceed 80% of the market value of their gold content.

Thus, investment gold coins, such as Vienna Philharmonic, Maple Leaf, or Krugerrand are exempt from tax. The same applies to Austrian trade gold coins such as ducats, crowns and guilders. Furthermore, no tax is levied on the 1999 gold issues d. s. 500-S gold "Johann Strauss" and 1000-S gold "Kaiser Karl".

For more information, see "Gold tax-free".

Unsere Öffnungszeiten sind:

Filiale 1030 Wien
Lanstraßer Hauptstraße 8

Monday - Friday 9:30 a.m. to 6 p.m.
Saturday 10 a.m. - 2 p.m.

Filiale 1090 Wien
Währinger Str. 48

Monday - Friday 9:30 a.m. to 6 p.m.
Saturday 10 a.m. - 2 p.m.

Filiale 1220 Wien
Einkaufszentrum K1

Kagraner Platz 1 on the 1st floor
Monday - Friday 9:30 a.m. to 6 p.m.

Nein, Sie benötigen keinen Termin und können gerne jederzeit im Rahmen der Öffnungszeiten bei uns vorbeikommen. Diese finden Sie unter “Kontakt”.

Yes, this is possible. Please contact us by phone 01/23 50 222 to make an appointment.

If the entire gold deposit of the world were to be combined in a cube, it would have a side length of only 20.5 meters.

More about gold deposits.

Due to the financial crisis, the prices of the precious metals platinum and silver have fallen sharply, which is due to the fact that platinum is primarily an industrial metal that is used in catalytic converters in the automotive industry. While the price of gold has increased, the price of platinum has almost halved. Thus, both precious metals are almost at the same level.

Unfortunately, no one can answer this question for you with certainty. Many analysts believe that the price of gold will rise in the long term (10 years or more). However, you should keep in mind that the price of gold is currently, historically speaking, at a very high level.

The global gold deposit ever mined is very small and would fit into a cube with a side length of 20.5 meters. This fact speaks for itself and also for a long-term rising gold price. However, this is purely speculative.

Recycling is the reprocessing of raw materials that have already been used. Recycling is usually more economical and also more environmentally friendly than the new extraction of the respective raw materials. Gold recycling could also be called the forefather of all recycling, since the earth's gold deposits have always been subject to a millennia-old cycle.

Separation means the separation of metals from alloys or ores, by various processes such as electrolysis, amalgamation or ion exchange. The recovery of precious metals from alloys is usually carried out wet-chemically by means of so-called aqua regia separation. In this process, the metal mixture is completely dissolved in a hot, highly concentrated mixture of nitric and hydrochloric acid. In the course of an analysis, the elements are then extracted separately, purified and recovered in further processes, and cast into ingots. Thus, almost 95% of all metals can be recovered without polluting the environment.

In the course of the purification processes and during melting, losses of small amounts through evaporation or carryover cannot be avoided even under the most modern methods. A small part is thus lost forever.

The recovery of precious metals is the task of a refinery.

No, unfortunately, despite the most modern technology, losses of valuable materials cannot be completely avoided in the course of the many stages of the cleaning processes, such as melting, separation or electrolysis.
For example, the greatest losses occur during smelting, as all impurities evaporate and foreign materials (papers, plastics, gypsum residues, organic components), stones or some base metals are bound in the slag. However, smaller quantities of precious metal also pass into the waste gases here under appropriate conditions. Depending on the starting material, weight losses of up to 10-20% are possible for gold alloys, and even more for silver alloys. Further losses occur in the course of the analysis process, where further small quantities are lost due to carryover and chemical faulty reactions.

Melting losses occur not only in recycling, but also in jewelry production and even in the manufacture of bars of fine gold. For example, even under the most precise conditions, it is not possible to melt an exactly weighed amount of fine gold granules and then get the exact same amount back as ingots. For precisely these reasons of the limitations of the recycling processes and analysis, investment bars always weigh slightly more than their minting weight.

Drosses are wastes with the lowest precious metal content as they are produced in the course of manufacturing and processing jewelry or other precious metal objects. For example, the residues from the crucible, residues from the filter, ash after each melting, sludge, sweepings, but also blasting sand. These wastes contain a high proportion of nonmetals. For the recovery of precious metals from the dross, a complex and multi-stage process is necessary.

An alloy is a mixture of several metals to change the properties of the main metal. For example, copper causes a red coloration in jewelry, nickel or palladium a white coloration. But also density, hardness and melting point can be changed by mixing other metals. The fineness of the alloy is given in parts per thousand (=thousand parts). "585″ everyone knows as 14 carat and means 585 parts per thousand of this alloy are gold, the rest by-metals.

This means the electrolytic-galvanic application of a micrometer-thick layer of one metal to a piece made of another metal for optical enhancement. "Post-gilding" is used by jewelry producers to give jewelry a different coloration that was not given by the alloy. So it happens that to save the tools on the machines, especially jewelry chains are produced in the much cheaper and especially softer red gold alloy.

However, since this jewelry color is only marketable in a few markets around the world, the jewelry pieces are "post-gilded" according to demand in order to meet the taste of the buyers. For example, almost all so-called 22 carat jewelry from the Middle East or Asia are provided with an intense yellow post-gilding, as this is considered in those markets for a characteristic of high quality and purity of the gold piece.

Rhodium plating refers to the coating with the platinum metal rhodium (galvanic application of a metal layer). Among the precious metals, rhodium is a rather harder metal and consequently more resistant than gold, for example. This is usually used for pieces of white gold, but also for higher-quality silver jewelry.

Diamanten werden nach den vier bekannten Kriterien „4C” – Carat, Reinheit, Farbe und Schliff beurteilt. Maßgeblich für den Preis sind noch weitere Kriterien wie Fluoreszenz, Behandlung und internationales Zertifikat oder Gutachten.
Der Preis wird aufgrund der internationalen Preisen der Diamantbörse in Antwerpen gebildet. Seriöse Auskünfte und Bewertung zu Diamanten können nur nach eingehender Begutachtung erteilt werden. Da der Markt im Moment von synthetischen Diamanten überschwemmt wird, haben wir zurzeit einen Diamanten-Ankaufsstop.

Interessant für uns sind Edelsteine ab 1 Karat (1ct). Die Entscheidung, ob wir den Stein tatsächlich ankaufen, liegt bei unseren Gemmologen, die im 9. Bezirk sitzen. Da der Markt im Moment von synthetischen Diamanten überschwemmt wird, haben wir zurzeit einen Diamanten-Ankaufsstop.

Nein, brauchen Sie nicht. Wir empfehlen Ihnen aber vorab, alle Informationen und Fotos zum Schmuckstück an unser Whatsapp 0043 660 50 50 999 zu schicken. Individuell können Sie auch mit unserer Gemmologin Frau Masior unter sm@goldundco.at oder 0660-9995050 einen Termin bei uns im 9. Bezirk machen.

Wir interessieren uns ab 1ct pro Edelstein für einen Ankauf (bei Diamanten). Rubine & Saphire sind für uns ab 5ct und Smaragde ab 7ct interessant. Unabhängig von der Karatzahl können Sie uns bzgl. Edelsteinen sehr gerne kontaktieren. Falls wir diesen nicht ankaufen, können wir Ihnen gerne mit einem Kontakt weiterhelfen.

Please note that prices in the online store are updated every 5 minutes. This is also the case for products that you have already added to your shopping cart. The final price will be fixed as soon as you click on "Payable" order in the checkout.

Wir versenden unsere Ware als versicherte Wert EMS oder als eingeschriebene Pakete über die österreichische Post oder FEDEX. Innerhalb Wiens kann die Zustellung auf Wunsch aber auch per Botendienst erfolgen. Auch eine Abholung in einer unserer 3 Filialen ist möglich.

Ja, der Versand der Ware ist von unserer Seite voll versichert. Der Versand von Silber ist aktuell auf max. 4 Kilogramm / Paket begrenzt. Größere Mengen werden in Wien per Boten zugestellt.

The protocolling of the delivery is only done by the letter carrier's own signature. Alternatively, shipping to a receiving box is also possible. For this reason, for the time being, we do not send by registered parcel, but only by value EMS.

Prices vary from country to country, as they can be divided into different delivery zones. Currently we deliver to the following countries:

Austria:

• Value EMS | 1 day | max. € 35.000,-: 28,70 €
• Vers. shipping | max. € 5.000,-: 13,90 €
• Botendienst (nur in Wien): 35,00 €
• Abholung vor Ort | 1030 Wien
• Abholung vor Ort | 1090 Wien
• Abholung vor Ort | 1220 Wien

Within Austria the shipping costs, if the value is less than 10.000 €, are 13,90 €.

Germany: 40,00 €

Italy, Slovakia, Slovenia, Czech Republic, Hungary (zone 2): 49,00 €

Poland, Romania (zone 3): 53,00 €

Belgium, Netherlands (Zone 4): 57,00 €

Croatia (Zone 5): 79,00 €

The shipping costs of registered parcels sometimes also depend on the weight.

The anti-money laundering and anti-terrorism guidelines remain valid on the web. According to the Money Laundering Act, we are obliged as a dealer to comply with the due diligence obligations for our high-value goods (precious metals), to request a copy of identification for purchases over € 10,000, -. This will be requested in a separate e-mail. This ID data will be deleted after 7 years.

Leider nein. Gemäß § 18 Abs. 1 Z 2 FAGG besteht für Verbraucher kein Rücktrittsrecht, da beim Kauf von Edelmetallen der Fernabsatzvertrag die Lieferung von Waren zum Gegenstand hat, deren Preis der Entwicklung der Sätze auf den Finanzmärkten unterliegen, auf welche wir keinen Einfluss haben. Lesen Sie mehr unter https://www.goldundco.at/agb/

Ja, das können Sie. Einfach angeben, welche Filiale Sie präferieren.

Sobald das Geld auf unserem Konto eingelangt ist, wird die Ware an Sie verschickt bzw. Sie können diese abholen. Sie bekommen automatisch eine separate Email von uns, sobald Ihre Ware abholbereit ist. Bitte prüfen Sie auch Ihren Spam-Ordner.

Bitte geben Sie unter dem gewünschten Produkt im Feld Ihre Emailadresse ein, dann werden Sie sofort automatisch benachrichtigt, sobald der Artikel wieder verfügbar ist. Oder Sie kontaktieren uns unter +43 1 23 50 222